1. Delivery date:

You will find the approximate delivery date on you sales confirmation, not the automatically generated order confirmation.

If you select the option "individual delivery" in the shopping cart, the ordered goods will be sent separately and according to availability. In this case, you will be charged the freight costs per delivery. We reserve the right to combine deliveries with delivery dates close to each other. Alternatively, you can divide the order into 2 shopping baskets or select a date for complete delivery. The availability of the individual articles is indicated in the shopping cart.

2. Freight charges:

Delivery ex works Muenster; Transportation is free until German border if order volume exceeds € 1500 (net) per delivery.

From the German border and if the value is below € 1500 (net) in particular, actual freight costs will be charged. Standard prices cannot be given for international shipping. You will find the shipping costs on your pro forma invoice.

3. Minimum order value/ low value surcharge:


The Minimum order value for first time customers  from outside of Germany is € 1.000 and € 500 for German customers.

Minimum order value for existing customers is € 100 (net), lower orders will be charged with an additional low value surcharge of € 10 (net) per order.


4. Terms of payment:

International delivery only against advance payment less 3% discount, payment must be arranged within 14 days after receiving the pro forma invoice. Exceptions can only be made with prior consultation and our confirmation.

5. Online tracking of your order:

If your order has been shipped with a traceable service (DPD), you will find the tracking code on your delivery note in your customer account (not on the order confirmation).

6. Customs and import charges:

Within the EU there are no customs or import charges for shipping; For deliveries to non-EU countries there are additional customs costs, taxes and fees. Further information can be found at and


7. Delivery address:

You can change your delivery address by loggin into your Werner Voß customer account and selecting customer data under the function "my account".

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