How can I place an order?
Do you have a minimum order value?
Do you have a low value surcharge?
I forgot something. Can I still change my order?
How do I buy items, that are not available in the minimal sales unit anymore?
What does "individual delivery" mean?
What does the option "complete delivery at preferred delivery date" mean?
Where can I find information about the delivery date of my order?
Can I track my order?
Can I pick up the ordered goods myself/ organize the pickup myself?
How high will freight costs be?
What are the terms of payment?
When do I pay?
What are the customs and import charges?
I have received a faulty or wrong item. How do I proceed?
How can I cancel items of my order?
I am missing parts of the order. How do I proceed?
Do you have a return label?
Has my return order arrived?
How do I change my customer data?
Where do I find information about my orders, delivery notes and backorders?
How do I check my delivery adress?
Is it possible to receive article images to my orders?
Do you have a showroom?
At which trade shows do you exhibit?
